Privacy Policy
This policy explains what information AccVilla may handle when you use the marketplace, place orders, communicate with users or contact support.
1. Information We Collect
AccVilla may collect information needed to operate your account and marketplace activity. Depending on the feature you use, this may include account details, store information, product information, order information and support or dispute information.
- Account information such as your name, username, email address and account status.
- Seller information such as store name, logo, description, rules and marketplace application details.
- Order information such as order ID, products, quantities, prices, delivery status and related transaction records.
- Messages, support requests, dispute details and evidence that you choose to submit.
2. Payment & Balance Information
AccVilla may keep records needed to process and verify balance activity, including top-up requests, transaction records, purchase deductions, refunds and seller withdrawals.
3. Orders, Delivery & Disputes
When you purchase a digital product, AccVilla may store the information required to create and manage the order, deliver the relevant inventory and provide the order-details workflow.
If you open a dispute, the information you submit may be reviewed together with the order, seller listing, seller rules, delivery information and other relevant evidence so the dispute can be resolved through the marketplace process.
4. How We Use Information
- Create and maintain user accounts and seller stores.
- Process purchases, orders, inventory delivery and marketplace transactions.
- Verify top-ups, withdrawals and other balance-related activity.
- Handle disputes, refunds, support requests and marketplace complaints.
- Detect fraud, abuse, suspicious activity and attempts to bypass marketplace controls.
- Improve the reliability, security and functionality of AccVilla.
- Communicate with you about account, order, support or marketplace matters.
5. Information Sharing
AccVilla does not treat your account information as public marketplace content simply because you have an account. Information may be made available to the parties or administrators who need it to complete a marketplace workflow, such as processing an order, reviewing a dispute or handling a support request.
6. Cookies & Technical Information
AccVilla may use cookies, sessions and similar technical mechanisms to keep users signed in, maintain security, remember necessary preferences and operate marketplace features. Technical information such as browser or device-related information may also be processed when required for security, diagnostics and reliable operation.
7. Account Security
You are responsible for keeping your login credentials and account access secure. Do not share passwords or allow unauthorized people to use your account. If you believe your account has been compromised, contact AccVilla support as soon as possible.
8. Data Retention
AccVilla may retain account, order, transaction, dispute and support records for as long as reasonably necessary to operate the marketplace, maintain accurate records, resolve disputes, prevent abuse and meet applicable requirements.
9. Your Choices & Requests
Where applicable, you may contact AccVilla support regarding your account information or privacy-related questions. Some information may need to be retained where it is required for orders, transactions, disputes, security or other legitimate marketplace purposes.
10. Children's Privacy
AccVilla is intended for users who are legally able to use an online marketplace under applicable law. If information belonging to a child has been submitted without appropriate authorization, please contact support so the matter can be reviewed.
11. Policy Updates
AccVilla may update this Privacy Policy when marketplace features, security practices or data-handling processes change. The current version published on this page will apply to continued use of the platform after an update.