Frequently Asked Questions

AccVilla connects buyers and sellers of digital products. A typical journey is: register or log in → open the marketplace → choose a product → review its details and seller information → Buy Now → checkout → receive the delivered inventory through Order Details.

After registration and login, AccVilla checks your account role. Buyers go to the Buyer Dashboard, sellers go to the Seller Dashboard, and administrators go to the Admin Dashboard.

Review the product information, price, available stock, seller information, rating/reviews, and the seller's rules or other stated conditions before placing the order.

From the Buyer Dashboard, open Top Up, enter the required amount and payment/network information, make the crypto payment, and submit the requested payment proof. The top-up remains Pending until an administrator verifies it.

After admin verification, an approved top-up credits your buyer balance. If the payment is rejected, the balance is not credited.

At checkout AccVilla checks your available balance. If it is insufficient, the purchase does not proceed and you can use the Top Up flow to add balance.

Open the marketplace, select a product, choose the quantity, and continue to Buy Now and Checkout. AccVilla calculates the total, checks your balance, deducts the purchase amount when the balance is sufficient, checks available inventory, reserves/delivers the required inventory, and creates the order.

After the balance check succeeds and the transaction begins, the required inventory is checked and reserved/delivered. The order is then created and the order becomes completed/delivery available.

Open My Orders from your Buyer Dashboard. My Orders is intended to show the order summary: Order ID, product, seller, quantity, total cost, status and View Details.

Open the relevant order through View Details. The Order Details page provides access to the delivered inventory/account information and the available View or Download actions.

AccVilla's workflow keeps My Orders as an order-summary view. Delivered inventory/account information is accessed from the Order Details page.

After a successful purchase, AccVilla selects inventory according to the quantity ordered. Inventory moves from available to delivered, and the buyer can access the delivered items from Order Details.

The delivered inventory follows the quantity purchased. For example, a quantity of 3 results in 3 delivered inventory items.

No. Order ID and Inventory ID are different values. Order Details uses the order ID, while individual download/delivery actions use the appropriate delivered inventory or item ID.

Completed orders enter the escrow process. If there is no active dispute, the funds remain held for the applicable hold period and can then be released to the seller wallet according to the marketplace workflow.

When an eligible dispute is opened, the escrow is frozen and the case goes to admin review. The administrator can resolve the case as a Buyer Refund or Seller Release.

No. A dispute starts the review process; it does not automatically guarantee a refund. The case is decided through the marketplace dispute workflow using the relevant order information and evidence.

Seller earnings are held in escrow. The marketplace commission is applied, and after escrow release the seller's available amount becomes available in the seller wallet/balance according to the marketplace workflow.

A buyer can apply to become a seller. The workflow includes the seller application, the applicable application fee, admin approval, Seller Dashboard access, store creation, product/inventory setup, and product approval before marketplace selling.

After approval, the seller can use the Seller Dashboard, create a store, add products and inventory, and submit products for admin approval. Once an approved product is purchased, the sale follows the delivery and escrow workflow.

The seller submits a withdrawal with the amount, network and wallet address. The withdrawal becomes Pending and is reviewed by admin. An approved withdrawal records the payout transaction; a rejected withdrawal restores the reserved amount.